Refund Policy

Refund Policy

Last Updated: 2 September 2026

This Refund Policy should be read together with our Terms & Conditions, which explain the general terms applicable to LM Hosting services.

Website Design Services

Due to the nature of custom website design and development work, setup fees, deposits, and payments made for work that has already commenced are generally non-refundable.

If a project is cancelled before any work has started, a refund may be considered at the discretion of LM Hosting, less any administrative costs or expenses already incurred.

Payments for completed work are non-refundable.

Hosting and Subscription Services

Monthly hosting, maintenance, email hosting, and other subscription-based services are generally non-refundable once the applicable billing period has commenced.

Clients are responsible for cancelling recurring services before the next billing period where cancellation is required.

Outstanding balances remain payable even where a client requests cancellation of a service.

Domain Registration and Renewal

Domain registration and renewal fees are generally non-refundable once a domain has been successfully registered or renewed.

This is because domain fees are paid to third-party domain registrars and cannot normally be recovered once the registration or renewal has been processed.

Additional Services

Payments for additional services, custom development, website changes, maintenance work, backups, migrations, or other services that have already been completed or commenced are generally non-refundable.

Where a service has not yet commenced, any refund will be considered on a case-by-case basis.

Failed or Duplicate Payments

Duplicate or incorrect payments will be reviewed and, where verified, refunded to the appropriate payment method or otherwise handled with the client.

Any applicable transaction or processing fees may be deducted where permitted.

Billing Disputes

Any billing disputes or payment-related concerns should be reported to LM Hosting within 7 days of the transaction date. For assistance, please contact us through our Contact Us page.

Clients should provide the relevant invoice number, payment reference, transaction details, or other information required to investigate the matter.

Refund Processing

Where a refund has been approved, processing times may depend on the payment method or third-party payment provider used.

LM Hosting will communicate with the client regarding the refund once the request has been reviewed and approved.

Changes to This Refund Policy

LM Hosting reserves the right to update or amend this Refund Policy at any time. Changes will be published on this website and will become effective from the date of publication unless otherwise stated.

Contact Information

For questions regarding this Refund Policy or to submit a billing dispute, please contact LM Hosting using the contact details provided on our website.